Complaints Policy

1. Operator

This complaints procedure is issued by the operator of the brote. e-shop, the company Brote Studio s.r.o., with registered office at Palackého 751, 667 01 Židlochovice, Company ID: to be completed (hereinafter referred to as "seller"). Contact: info@brote.cz, +420 773 906 011.

2. General Provisions

The complaints procedure regulates the rights and obligations between the seller and the buyer when asserting rights from defective performance. All objects are handcrafted to order in Europe. Minor deviations in shade, stone structure, and surface are natural characteristics of handcrafted and natural materials and do not constitute a defect.

3. Warranty and Rights from Defective Performance